Here at Chem-Dry By C & G, we want all of our customers to be satisfied with our service. So you can rest assured knowing that we guarantee our work. Our 15-Day Guarantee is proof of our trust and commitment to our customers. If you were not completely satisfied with the cleaning service we provided, call us back within 15 days of the service. We will return to re-clean the areas free of charge. So if an old spot returns, so do we. If we missed an area, give us a call. Issues like these rarely arise, but if they do, we want to make things right. We are not satisfied until you are.